Skip to main content
PawsClickBack to home

Legal

Delete Your Account

Effective: September 4, 2026

Last updated: September 4, 2026

This page explains how to delete your account for PawsClick, the pet-care organisation app published on Google Play as "PawsClick" (Android package com.pawsclick.app) and operated by Coderlook Solutions Private Limited.

You can delete your PawsClick account and the pet data stored with it at any time. There are two ways to do it, and the second does not need the App installed.

1. In the app

Open PawsClick, go to Account, and choose Delete Account. You will be offered two options:

  • Schedule deletion — your account is marked for deletion and enters a 28-day grace period. You can sign in at any point during those 28 days and cancel it. After that, it is erased.
  • Erase now — we begin erasing immediately, with no grace period. This cannot be undone.

2. By email

Email privacy@pawsclick.com from the address linked to your account, with the subject "Delete my account". We may ask you to confirm the request from that address before acting on it, so that nobody else can close your account.

3. What deletion removes

When erasure runs, we:

  • delete every file you uploaded from cloud storage — your profile photo and all attachments;
  • permanently delete your pets and everything linked to them — records, allergies, and reminders;
  • delete your account itself, your registered devices (including push notification tokens), sharing consents, and pet-transfer history;
  • clear related short-term caches;
  • anonymise, rather than delete, your first-party analytics events, so aggregate product statistics survive without identifying you.

One thing to know before you ask

If you logged care records on a pet that belongs to someone else — because they shared it with you — those records stay with that pet and its owner after your account is deleted. They are the pet owner's data, not yours to remove. The link to your deleted account is removed from them, so they remain in that pet's history without being attributed to you.

4. How long things are kept

  • Your account, after you request deletion — 28-day cancellable grace period, then erased — or immediately, if you choose "Erase now".
  • A pet you deleted individually — kept 7 days so you can restore it, then permanently erased.
  • First-party analytics events — 180 days, then permanently deleted. If you delete your account, earlier events are stripped of the link to you rather than removed outright.

We may retain a limited amount of information where the law requires it, or where it is needed to prevent fraud and abuse. Nothing in that category identifies your pets or their care history.

Full detail is in Section 7 of our Privacy Policy.

5. Contact

Coderlook Solutions Private Limited
3rd Floor, J-1/12, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, India