Privacy Policy

1. Information We Collect

Account and profile information

• Email address, authentication identifier, and login provider
• Name and profile photo received from your sign-in provider or added by you
• Optional phone number, gender, city, profile photo, preferred weight unit, and notification settings

Pet profiles and pet-care records

• Pet name, species, breed, gender, birth date or approximate age, weight, allergies or sensitivities, and pet photograph
• Medication, vaccination, food and diet, grooming, weight, condition, vet-visit, and reminder records
• Dosage and schedule details, clinic or veterinarian details, notes, completion history, and other information you choose to record
• Photographs and documents such as prescriptions, reports, certificates, and receipts that you choose to upload

Location information

PawsClick may request approximate device location when you choose "Near me", nearby veterinary services, or location personalization. The app may use a recent device location and send latitude and longitude to our service to return nearby results. When you personalize your profile, a city derived from that location may be saved to your account. PawsClick does not need continuous or background location access, and you may select a city manually instead.

Device and service information

• A randomly generated app device identifier, app version, platform, and operating-system information
• Push-notification token and whether notification or exact-reminder capabilities are enabled
• Connection, security, request, and error information that our servers may receive when the Service is used, such as IP address and request timestamps
• Purchase status and entitlement information if paid features are introduced and you obtain them through an app store

Website communications

If you contact us, we collect your email address and the contents of your message. If an email waitlist is enabled and you join it, we collect the email address you submit for that purpose.

2. How We Collect Information

We collect information:

• Directly from you when you create, edit, or upload information
• From your sign-in provider when you choose to authenticate with that provider
• From your device when you enable notifications, location, camera, photo selection, or document selection
• Automatically as necessary to operate, secure, and troubleshoot the Service
• From Apple or Google if paid features are introduced and a store confirms your purchase or entitlement

3. How We Use Information

• Create and maintain your PawsClick account
• Store, organize, synchronize, and display pet profiles and pet-care records
• Schedule, deliver, complete, and dismiss care reminders
• Upload and retrieve photographs and documents you select
• Return nearby veterinary clinics and other pet services
• Verify purchases and provide paid entitlements if paid features are introduced
• Provide support and respond to privacy or deletion requests
• Maintain security, prevent abuse, diagnose errors, and improve reliability
• Comply with legal obligations and enforce our Terms of Use

4. Device Permissions and Your Choices

• Notifications: used for pet-care reminders and service messages. You can disable them in the app or device settings.
• Location: requested in context for nearby results or optional city personalization. You can deny it and choose a city manually.
• Camera, photos, and files: accessed only when you choose to take or select a pet photo or attachment. The app uses system pickers where available.
• Exact reminders: may be used where the operating system permits precise, user-requested care notifications.

Denying an optional permission limits only the feature that needs it. Paid access will not require you to grant an unrelated device permission.

5. Service Providers and Data Sharing

We do not sell or rent personal information or pet-care records, and we do not share them with advertisers. We may disclose information in the following limited circumstances:

• To infrastructure, hosting, storage, authentication, notification, security, and support providers that process information for us
• To Google for Google Sign-In and Firebase Cloud Messaging, subject to the choices you make and Google's applicable terms and privacy practices
• To Apple or Google when necessary to process, verify, restore, manage, or refund an app-store purchase
• When you intentionally open an external service, such as Google Maps for directions or a phone dialer to call a provider
• When required by law, legal process, or a valid governmental request, or when reasonably necessary to protect users, pets, Coderlook, or the public
• In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice requirements

Service providers are permitted to process information only for the services they provide to us and must protect it consistently with applicable law and their agreements with us.

6. Compatible Device Assistants and Future AI Features

On supported Android devices, you may choose to ask a compatible device assistant to perform certain PawsClick actions, such as listing pets, reading reminders, or recording information. The assistant or platform provider may process your command under its own terms and privacy policy. PawsClick receives and returns only the information needed for the action you request.

PawsClick does not currently use pet-care records to provide veterinary diagnosis or treatment, and we do not use those records to train advertising models. If we introduce a separate AI-powered feature or a materially different use of your information, we will update this Policy and provide any notice or consent required before that use.

7. Data Storage, Security, and International Processing

PawsClick uses technical and organizational safeguards designed to protect information, including encrypted network connections, access controls, and restricted service-provider access. Some account and pet-care information may be cached on your device to support app operation. No method of storage or transmission is completely secure.

Information may be processed in India and in other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers.

8. Retention and Deletion

We generally retain account information and pet-care records while your account remains active or as needed to provide the Service. We retain support, security, transaction, and legal records only for as long as reasonably necessary for those purposes or as required by law.

The app allows you to request immediate account erasure or schedule permanent deletion after a 28-day recovery period. During the recovery period, the account is read-only and you may cancel the request. When deletion becomes effective, we delete the account and associated pet profiles, records, and uploaded content from active systems, except information that must be retained for legal, fraud-prevention, security, dispute, or financial-record obligations. Residual copies in protected backups are not used for ordinary business purposes and are removed under the applicable backup cycle.

Deleting a PawsClick account does not automatically cancel a subscription managed by Apple or Google. If paid subscriptions are introduced, you must manage them through the store that processed the purchase.

See our Delete Account page for request options.

9. Your Rights and Controls

Depending on where you live, you may have rights to:

• Access information associated with your account
• Correct inaccurate or incomplete information
• Delete individual records or request deletion of your account
• Withdraw consent or disable optional device permissions
• Object to or restrict certain processing where applicable
• Request a portable copy of eligible information
• Make a complaint to an applicable data-protection authority

You can exercise available controls inside the app or contact us using the details below. We may need to verify that a request relates to your account.

10. Children's Privacy

PawsClick is intended for adults and is not directed to children under 13. A person who is not legally able to agree to these terms may use the Service only through a parent or legal guardian who creates and controls the account. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and delete it.

11. Changes to This Policy

We may update this Privacy Policy as the Service, law, or our data practices change. We will post the revised Policy with a new "Last updated" date and provide additional notice when required. Materially different processing will not be applied retroactively without an appropriate legal basis or consent.

12. Contact Us

PawsClick Support
Operated by Coderlook Solutions Private Limited
3rd Floor, J-1/12, Block EP & GP, Sector V, Saltlake, Kolkata-700091, India
Email: support@pawsclick.com